case trust

CaseTrust Accredited

We are proud to announce that Zhuang Jia Home of Design is now CaseTrust Accredited!
CaseTrust is the accreditation arm of the Consumers Association of Singapore (CASE), and is Singapore’s de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers.

WHY CASETRUST FOR RENOVATION BUSINESSES?
As home renovation is one of the big investments that many Singaporean consumers will make, it is understandable that they would want to look for a renovation company that is able to meet their renovation needs, and have the peace of mind that the company is able to deliver what has been promised.

The CaseTrust Accreditation for Renovation Businesses, which has been in place since 2004, is an accreditation scheme that highlights renovation businesses that are committed towards maintaining a high level of good business practices. By obtaining the CaseTrust accreditation, these companies are visibly showing that they strive to put their consumers first and ensure to that their consumers get what they have paid for. List of Casetrust accredited Renovation business can be found here.

WHAT CAN CONSUMERS EXPECT FROM A CASETRUST-ACCREDITED RENOVATION BUSINESS?
A renovation business that achieves the CaseTrust accreditation is certified as a business that possesses the foundation for good sales practices and standards. The business will have the following mechanisms in place:

CLEAR FEE POLICIES
Clearly articulated and documented policies on fees and fee refund. These must be fully disclosed to their customers.

WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS
A redress system with proper and clearly defined dispute resolution mechanisms for the business and consumers. This will include mediation by the CASE Mediation Centre.

WELL-TRAINED PERSONNEL
The business with trained sales staff who do not practice unethical sales tactics and are able to provide accurate information regarding the renovation. In addition to the above checks, CaseTrust Accredited Renovation Businesses regularly go through a workmanship site assessment by the Building and Construction Authority (BCA) of Singapore. They are assessed in accordance to BCA’s CONQUAS standard. Details on BCA’s CONQUAS standard can be found here.