Hello! Please kindly read through the following terms & conditions prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions as stated.

PAYMENTS

We accept all major credit cards and PayPal.

DELIVERY

Paid orders are processed and dispatched from our warehouse to Singpost within 3 working days.

GIFT CARDS

Gift Cards are valid for a year, and are strictly non-refundable and non-extensible. Gift Cards are to be redeemed in a single transaction.

BOUNCED PARCELS

We’ll be in touch via email in the event of a bounced parcel.

DEFECTS & EXCHANGES

We’re sorry for sending you a defective item*! Please email us at sales@zhuangjia.com.sg with your order number, and a photograph of the defect.

Postage will be reimbursed for all items deemed defective. All items mailed back must be unused & unwashed. If the replacement piece is no longer in-stock, store credit or refund will be issued.

*Minor variations in measurement (within 0.9 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

INCORRECT ITEMS

We’re sorry for sending you the wrong item! Please email us at sales@zhuangjia.com.sg with your order number, and a photograph of the item. Proceed to send your item back to us, your postage will be reimbursed. Please note that items must be unused & unwashed. If the correct item is no longer in-stock, store credit or refund will be issued instead.